Refund & Return Policy / 退款与退货政策

At Cigarogo, we are committed to delivering only original, sealed, and fresh duty-free products. As we operate in a sensitive cross-border market and only accept crypto payments, please carefully review our refund and return terms.

Cigarogo 致力于提供100%正品、密封且保质的免税烟草产品。由于我们仅支持加密支付，并属于跨境销售，请您在下单前详细阅读我们的退换政策。

🛡️ Refund Eligibility / 可退款条件

Wrong item sent / 发错商品
Damaged upon arrival (with clear photos) / 到货破损（需提供照片）
Severe product quality issue / 严重的质量问题

❗️ Non-Refundable Situations / 不可退情况

Opened, used, or unsealed products / 已开封、使用的商品
Customer’s change of mind / 因个人原因不想要
Shipping delays caused by customs or local restrictions / 因海关或政策导致的延迟

💬 How to Request Refund / 如何申请退款

Contact our support within 48 hours after delivery / 收货后48小时内联系客服
Provide order number + photo/video proof / 提供订单号和照片/视频证明
Support will respond within 24 hours / 客服将在24小时内回复处理

🔄 Refund Process / 退款流程

If your request is approved, we will refund the original amount in USDT (TRC20) to your provided wallet address within 2 business days.

如退款申请通过，我们将在2个工作日内将等值的 USDT（TRC20）退还至您提供的钱包地址。

📦 Return Address / 退货地址

All returns must be confirmed by support. Do not ship any item before receiving instructions.
所有退货需联系客服确认后进行，请勿擅自退回商品。